Return Policy

ZOORI JEWELS INDIA PRIVATE LIMITED wants to ensure the best shopping experience for its customers. Once delivered, products that have been opened or used cannot be returned, exchanged, or resold.

Refund or exchange can be initiated only in extreme cases such as damaged, incorrect, or missing products after proper verification of the refund policy.

Refund Policy

1. ZOORI JEWELS INDIA PRIVATE LIMITED is not liable for any damage after delivery. In case of missing, broken, or incorrect items, an unboxing video with original packaging is mandatory. If the package is tampered or damaged, please refuse delivery immediately.
2. If the order is not received within ______ days after being marked delivered, contact customer support at mylittlegenie.com. No refund will be processed after this period.
3. COD refunds will be processed to the customer’s provided bank account within ______ working days.
4. Opened products are not eligible for return or reuse.
5. Refunds may take up to ____ days to reflect in your account after approval. Transaction details and proof will be provided once processed.

Cancellation Policy

Order cancellations are allowed only before dispatch from warehouse. A ____ gateway fee will be charged for cancellations.

Refunds for cancelled prepaid orders will be processed within ____ days to the original payment method.

Once the order is dispatched, cancellation is not allowed. If returned (for prepaid orders), a deduction fee will apply.